1. Parts man Don

    Our Ultra-Premiums (Posi-Quiets) are an upgrade from “premium” pads that our competitors sell.
    Our premiums (Centric Premiums) are comparable to the competitors premiums.

    When comparing a competitors premium pad to ours, use (centric premiums) If the customer wants an upgrade from that, then offer Posi-quiets.

  2. Parts man Don

    All counter people take note! Learn how to do a “Blind Transfer” when sending a call to someone else. Next time you get a call to transfer, come see me and I will show you How!!